Overview
What is TriNet HR Platform?
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
Product and customer service have badly degraded
Worst customer service. Zenefits will end up being a liability
Helped streamline our nonprofit operations
Support Needs Improvement, I Believe.
Zenefits Review
What Support?
Very user friendly software so you can focus on what counts!
Best payroll system
Overall Great Experience with Zenefits!
Zenefits!!
Zenefits is extremely user friendly
Zenefits is a Go to Product.
Great HR software, Easy to Use
Zenefits: I portal that fills all your HR needs
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (131)2.323%
- View and generate pay and benefit information (125)2.121%
- Organization and location management (119)1.818%
- View company policy documentation (118)1.414%
Pricing
Essentials
$10
Growth
$20
Zen
$33
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
TriNet HR Platform (Zenefits) Web app demo
Benefits Webinar - Getting Transparent | TriNet HR Platform (Zenefits)
Unlimited Payruns, So Easy | Webinar with TriNet HR Platform (Zenefits)
Payroll, yes it can be that easy! | Webinar with TriNet HR Platform (Zenefits)
How to securely save your COVID-19 vaccinations in TriNet HR Platform (Zenefits) | Product Demo
Automating user onboarding with TriNet HR Platform (Zenefits), OneLogin and more
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 2.5Employee demographic data(108) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 2.4Employment history(103) Ratings
Employment history is the ability to track previous positions held.
- 2.5Job profiles and administration(102) Ratings
Job profiles and descriptions can be created and edited.
- 2.6Workflow for transfers, promotions, pay raises, etc.(107) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 1.9Organizational charting(117) Ratings
Organizational charting is the ability to create hierarchical charts.
- 1.8Organization and location management(119) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 2.3Compliance data (COBRA, OSHA, etc.)(105) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 2.3Pay calculation(100) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 1.5Support for external payroll vendors(50) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 2.3Off-cycle/On-Demand payment(63) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 2.6Benefit plan administration(105) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 2.3Direct deposit files(101) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 2.1Salary revision and increment management(93) Ratings
Salary revision is the ability to modify individual employee pay.
- 2.4Reimbursement management(65) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 2Approval workflow(113) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 1.7Balance details(111) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 1.6Annual carry-forward and encashment(92) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 2.1View and generate pay and benefit information(125) Ratings
Employees can view pay and benefit data and print pay stubs.
- 2.3Update personal information(131) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 1.4View company policy documentation(118) Ratings
Employees can review company handbook, and corporate policy documents.
- 1.3Employee recognition(63) Ratings
thank a team member
- 2.2View job history(101) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1.1Tracking of all physical assets(22) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 1.4Report builder(100) Ratings
Report builder allows custom reports to be created using a GUI.
- 1.4Pre-built reports(102) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 1.3Ability to combine HR data with external data(64) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 5New hire portal(110) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 4.2Manager tracking tools(90) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.3Corporate goal setting(37) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 8.4Individual goal setting(40) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 8.3Line-of sight-visibility(35) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 8.4Performance tracking(37) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 1.3Performance plans(54) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 1.3Performance improvement plans(51) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 2.1Review status tracking(52) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 1.3Review reminders(52) Ratings
System can generate reminders to ensure review completion timeliness.
- 1.3Multiple review frequency(48) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 7.5Create succession plans/pools(20) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 7.5Candidate ranking(21) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7.5Candidate search(23) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 7.6Candidate development(22) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 7.4Job Requisition Management(20) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 7.4Company Website Posting(15) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(14) Ratings
Software provides ability to publish postings to social media sites
- 7.5Job Search Site Posting(16) Ratings
Software provides ability to publish postings to top job search sites
- 7.5Duplicate Candidate Prevention(18) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 7.4Applicant Tracking(17) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 7.6Notifications and Alerts(22) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet HR Platform?
TriNet HR Platform Screenshots
TriNet HR Platform Videos
TriNet HR Platform Integrations
TriNet HR Platform Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Languages | English |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(225)Attribute Ratings
- 8.5Likelihood to Renew11 ratings
- 9.1Availability4 ratings
- 8.5Performance4 ratings
- 8.9Usability32 ratings
- 8.8Support Rating42 ratings
- 9.1Implementation Rating4 ratings
- 8.8Configurability4 ratings
- 8.9Product Scalability4 ratings
- 9.1Ease of integration3 ratings
- 8.9Vendor pre-sale4 ratings
- 8.9Vendor post-sale4 ratings
Reviews
(1-25 of 74)Product and customer service have badly degraded
- Automated payroll
- Customer service
- Offboarding
- Product velocity
- Helping small businesses
Worst customer service. Zenefits will end up being a liability
- Ignoring your emails
- Messing up taxes
- Answering customers
- Responding to emails
Helped streamline our nonprofit operations
- Payroll processing
- Issuing year-end tax documents
- Vacation tracking for employees that are less than 1 FTE is a little tricky -- required more manual math on my end than I would have ideally liked
- Customer service can be a little slow to respond when we submit a ticket about an issue
What Support?
- Submitting payroll is super user-friendly (just cross your fingers you don't have an issue).
- The mobile app is great.
- Support team response time
- Train the support team so they know how the heck to fix/support issues
- Have the support team actually answer the phone
- Have the support team respond at all!
Very user friendly software so you can focus on what counts!
- Manage new hires
- Track time off
- Onboarding
- Live customer service access
Best payroll system
- Payroll
- PTO
- Benefits
- Paystubs should be available to view from the employees profile
- Rehiring a terminated employee shouldn't require calling the company
Zenefits!!
- New insurance information is easy to access
- Clocking in and out is very easy
- Very secure and user friendly
- Take a picture when you clock in and out from phone
- Accessing third party information
Zenefits is a Go to Product.
- User Interface
- Easy Navigation
- Easy to maintain and keep track of all needs.
- Support
Highly recommend Zenefits
- Time keeping
- Personal Time off
- Insurance Benefits
- Direct link to personal insurance card
- Allow employees to directly edit missed time punches
Zenefits is Great!
- Insurance Benefits
- Payroll
- Requesting time off
- News Updates
- Customer Service Poral
- More Tools
Zenefits is a time saver
- Integrating employee information from other payroll providers easy
- Has great reporting to keep track of payroll and benefits
- Has easy timeclock and PTO integration for tracking hours
- Faster customer service response
- Integration with more 3rd party apps
- Easier employee garnishment tracking
10 Stars
- responsive
- accurate
- great newsletters
- No complaints
User friendly payroll processing
- Communicates well with reminders when tasks are required to be completed.
- Process payroll bi-monthly
- Keeps track of employee time and paid time off
- The wait times to speak with a customer service representative was longer than expected.
Zenefits Review
- Onboarding
- Payroll
- Time Tracking
- Time Off
- Reporting
- Customer Support is small and has long wait times to talk to a representative
Good Use of Limited Resources!
- Easy to use
- Wide range of offerings
- Reasonable price
- Faster customer response time
Excellent HR management product
- payroll processing
- time off requests and approvals
- time and attendance for hourly employees
- dedicated customer service rep
Great value and service!!!
- offer letter template
- enter own hours for review each week
- ability to download payroll reports
- cost effective
- Wish list that costs would remain the same each year but I understand the nominal increases.
And the cost is lower than the larger payroll services.
Excellent HR Platform for Small to Medium Sized Companies
- Hiring & Onboarding - Makes it easy for us and our employees to complete employment paperwork and onboarding documents
- Benefits Management - The benefits management available through Zenefits is helpful for us a company by collecting proposals and presenting options available to us as an employer. It also makes it easier on us to complete open enrollment.
- Reports - The ability to run reports for EEOC and weekly reports helps us in compiling data for many different things that we need to accomplish.
- Customer Service - When having a technical issue I wish it was easy to speak with someone to get it resolved. It seems like the process is slow is needs to go through too many stages.
- Relay of Information to Benefits Providers - When employees are terminated in Zenefits it usually takes a few months for that to be reflected on our statements from our benefits providers.
- Signature Box for Onboarding - We have many of our candidates/employees say it would be much easier if they could create their signature just 1 time and then add it to each document, similar to DocuSign, which needs a signature versus having to sign everything separately,
I love the "all in one" features of Zenefits!
- Payroll
- Time and Attendance for hourly employees
- Performance Management
- Integrating apps
- Customer Service wait times can be frustrating
HR & Payroll Made Simple
- Payroll
- Onboarding
- Customer Service
- Call hold times
Mostly positive and easy to use platform
- Good customer service
- Easy to use platform
- all-in-one platform
- Org chart that encompasses more than one entity
- Revert back to the old time-sheet functionality
- When adding new hires, unable to set them up with a project code automatically
- Payroll runs
- Employee directory
- Payroll taxes
- Integrate with Principal for 401k contributions
- Cleaner payroll reports to reconcile to cash coming out of payroll bank account
We have been a customer for 6 years and are consistently pleased with the services provided by Zenefits. They also are reasonably priced, which makes it even better. We have grown from 18 to 41 employees during this time period without a hiccup.
Zenefits continues to be the best choice for our business.
Good Service
- Respond to questions
- Competitive pricing
- Easy to understand interface
- None
Big Fans of Zenefits
We have been a Zenefits customer for over 7 years now. When we started using Zenefits in 2014, we leveraged Zenefits as our primary HRIS system to send offer letters, onboard new employees, track time off, select benefits, and integrate with our payroll provider, QuickBooks Online Payroll.
As Zenefits launched its Zenefits Payroll product, we transitioned from QuickBooks Online Payroll to Zenefits at the beginning of 2020 to provide our employees with one powerful app to view their paystubs, request time off, view their benefits information, manage their pre-tax spending accounts, and look up contact information of their fellow team members. By having everything in one place for our employees in Zenefits (both online and in the mobile app), we were able to dramatically reduce the amount of questions from our employees and in turn improve our employee experience.
We’ve relied heavily on Zenefits to scale our business by helping us to be more effective and efficient in engaging and interacting with our employees. Since I joined Boomtown, we have increased our headcount by 5x – and thanks to Zenefits, we haven’t had to add any People Ops headcount to manage that growth.
- Payroll services in all 50 states, including payroll tax filings
- Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
- Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
- Streamlined admin portal for People Ops professionals
- Customer service response times are sometimes slow but are improving
- QuickBooks integration could be improved to include employee and department (class) level information
- Ability to clone templates in the Hiring section of the app
No experience necessary
- paying the quarterly payroll taxes
- being able to pull up reports to file year end taxes
- being able to hire and pay people
- customer service is great!
- the response time could be a bit better at times
- I would like to be able to speak with a person more frequently, I am just that way
- I sometimes have a hard time finding what I need